Admin
Routing, thresholds, SLAs, and staff. Changes take effect immediately, no deploy.
Routing & SLA
| Situation | Owner | Ack (min) | Resolve (min) | $ threshold | |
|---|---|---|---|---|---|
Staff & PINs
| Name | Role | PIN | |
|---|---|---|---|
Routing, thresholds, SLAs, and staff. Changes take effect immediately, no deploy.
| Situation | Owner | Ack (min) | Resolve (min) | $ threshold | |
|---|---|---|---|---|---|
| Name | Role | PIN | |
|---|---|---|---|